Using smartphones as handsets

UC Office from Cloud Direct ensures that you and your employees are no longer tied down to a desk or a single phone. UC Office can operate as either a primary phone or in addition to physical business handset – forming part of your mobile worker or business continuity strategy.UC Office utilises the power of VoIP to allow a single number to be accessed across several different devices. With the ability to make and receive calls from an Android, iPhone or Desktop environment, employees are able to keep in touch anywhere they can access an internet connection.

Carrier-grade UC Office works effectively on both the Cloud Direct SIP and Hosted systems. Cloud Direct services are fully future-proof, easy to deploy and provides a common interface across all devices to access and use all of the UC features. After UC Office is assigned by the Cloud Direct provisioning team, all the user needs to do is download the application and they are able to make and receive calls straight away.

Using smartphones as handsets

UC Office from Cloud Direct ensures that you and your employees are no longer tied down to a desk or a single phone. UC Office can operate as either a primary phone or in addition to physical business handset – forming part of your mobile worker or business continuity strategy.UC Office utilises the power of VoIP to allow a single number to be accessed across several different devices. With the ability to make and receive calls from an Android, iPhone or Desktop environment, employees are able to keep in touch anywhere they can access an internet connection.

Carrier-grade UC Office works effectively on both the Cloud Direct SIP and Hosted systems. Cloud Direct services are fully future-proof, easy to deploy and provides a common interface across all devices to access and use all of the UC features. After UC Office is assigned by the Cloud Direct provisioning team, all the user needs to do is download the application and they are able to make and receive calls straight away.

multitasking in hands
Female hand holding a smart phone during a Skype video

Voice & Video

Make and receive voice and video calls on your Desktop or Mobile with UC Office – replacing or complementing your desk phone. Fixed, Remote and Mobile Workers can use UC Office as a primary device, secondary device and/or as a shared call appearance. This allows Remote and Mobile Workers to take their service wherever they go. You can also use the application to control your desk phone for click-to-dial functionality and manage your call settings from multiple devices and any network.

Instant Messaging & Presence

IM & Presence allows you to securely send and receive Instant Messages, conduct Group Chat, set your presence and monitor the availability of your contacts on any network and any device. You are able to instantly see if a contact is available, on a call, busy or away, send them a message or a file and even start a Group Chat to collaborate with other colleagues. End users simply sign in to UC Office to begin using the service.

UC Office for Desktop

UC Office for Desktop is an application for Windows and Mac that can be used as a fully functional Unified Communications tool, complementing or replacing hard phones and soft phones.

UC Office for Smart Phone

C Office for Smart Phone is an application for Android and iPhone Smart Phones that allows you to use your UC services from wherever you are.

Personal Conferencing & Collaboration

The UC Team Add-On automatically configures the user with their own ‘My Room’ to conduct Audio Conferences and/or Web Collaboration sessions.

My Room Audio Conferencing provides the user with a reservation-less conference for up to eight participants. This conference can be accessed from any phone, anywhere with the user conducting the conference as the moderator. My Room Conferencing is tightly integrated with Cloud Direct’s SIP and Hosted System Platform and Applications, which allows one click access to the conference, the ability to invite attendees and to manage active conferences.

My Room Web Collaboration provides the user with a Desktop Sharing feature within UC Office for Desktop and a Web Collaboration portal for conducting secure Web Collaboration sessions from anywhere and any device. Up to eight attendees can participate in the Web Collaboration session. Web Collaboration is a feature rich tool for conducting meetings, webinars, and training sessions. Share real time content and desktop screens, use live demonstration and presentation tools.

Combined with My Room Audio Conferencing, My Room Web Collaboration is a fully integrated audio and web conferencing service.

UC Business includes:

  • UC Office for Desktop
  • IM and Presence
  • Shared Call Appearance for up to five
  • appearances

UC Team includes:

  • UC Office for Desktop and Smart Phone
  • IM and Presence
  • Shared Call Appearance for up to five
  • devices
  • My Room Audio Conferencing for up to eight participants
  • My Room Web Collaboration UC

Availability

UC Office is available in two feature packs; UC Business and UC Team.

Supported Clients:

  • iPhone 4, 4S and 5 (iOS 4.3+)
  • Android 2.3+
  • Windows XP, Vista
  • Windows 7, Windows 8 (Classical view only)
  • Mac OS 10.6 Snow Leopard
  • Mac OS 10.7 Lion
  • Mac OS 10.8 Mountain Lion

Technical Information:

Utilises market leading Codecs including G722 (HD Voice), G711 and G729

SmartPhone Marketing Concept

Easily accessible recorded calls

Call Recording from Cloud Direct is an easy way for your business to record and monitor calls.

Whether you have an obligation to record a large number of calls, monitor and improve the way your employees handle calls or record calls on an ad-hoc basis, Cloud Direct has the technology to meet your needs. With our feature rich platform, you are able to record calls in real-time combined a set of powerful tools to help you get the most out of your business telephone system.

Call Recording is hosted in the cloud and is accessible from an easy-to-use web portal, giving you real-time access to recordings, monitoring, reports and alerts. These recordings are held securely in the cloud and are available for you to download or archive as needed. Call Recording Features

Web Portal

Giving you an overview of your recorded call traffic and detailed statistics on Call Category, Frequent Callers, Locations, Staff Summary and Storage Stats.

Selective, Criteria-Based and On-Demand Recording

  • Selective Call Recording – Administrators and users are able to determine which calls they want to record by setting recording preferences for each Number. For example:
    • Record only those calls concerning particular telephone or account numbers
    • Record only during certain times of the day and/or on particular days of the week
    • Specify and record only a percentage of inbound and outbound calls
  • On Demand Call Recording – On Demand Call Recording allows users to configure a sequence on their handset to only record calls when this sequence is dialled during a call. This powerful feature allows users to decide to record at any time during the call and the whole call is recorded.

CRM Integration

  • CRM Integration – CRM allows you to connect with a CRM application such as Sugar and Salesforce.com to upload recorded call files to specific contacts in the CRM application.

Listen As It Happens

Real Time Monitoring – Enables you to monitor and listen in on calls as they happen. This functionality is used for training, order verification or to listen in to problem or unusual calls.

Annotate, Comment and Categorise

  • Annotation – The user has the ability to playback calls and place markers in the call with text comments as well as to upload documents associated with a particular recorded call.
  • Comments – The user has the ability to place text comments on specific calls. This is useful in situations where a reference number, case number or name must be associated with recorded calls.
  • Categories – Categories allow the user to create their own user-defined categories and associate them with recorded calls. For example calls can be categorised into ‘Sales’, ‘Marketing’ and ‘Support’ etc. This is critical for organising marketing campaigns and in contact center situations.

Download and Archive

  • Download Calls – Users have the ability to download batches or multiple recorded calls. This is useful in instances where you need to send a batch of recorded calls to another employee or want to save them for future reference.
  • Archive Tool – The Archive Tool allows users to archive call recordings to ISO images. These image files can be burned to CD/DVD at the convenience of the user.

Connect telephony with customer intelligence.

CRM Integration from Cloud Direct is a powerful feature that connects your business telephone system to your customer relationship management database.

CRM Integration automatically displays information on screen from your CRM system, giving you and your staff the power to see who is calling, enabling you to provide a more customised level of service to your customers.

CRM Integration also enables your employees to make and manage calls directly from your CRM application.

CRM concept

CRM Integration Features

  • Screen Pop – Instant access to CRM information based on calling information
  • Click-to-Dial – Dial numbers direct from CRM applications
  • Web page dialing – Dial numbers direct from websites
  • Click-to-Hold – Place callers on hold
  • Click-to-Transfer – Transfer callers to another number
  • Call History – Built in history of calls made and received

Integrates with

  • ACT! By Sage
  • GoldMine
  • Lotus Notes
  • Maximizer CRM
  • Microsoft Access
  • Microsoft Dynamics NAV and CRM
  • Microsoft Outlook

 

  • Netsuite
  • Sage 50 Accounts
  • Sage CRM
  • Salesforce CRM
  • Sugar
  • SuperOffice CRM
  • vtiger
  • Zoho CRM

Voicemail that works for you.

Voicemail from Cloud Direct enables you to pick up your missed calls in a variety of ways

Whether you’re in the office, on the road or working from home, Cloud Direct ensures you get your voicemails quickly and conveniently. All voicemails are held in secure ISO 27001 certified data centres to ensure your business is kept private.

Using our fully-customisable platform, users are able to record voicemails for incoming calls for when their line is busy, after a specific number of rings or have all calls transferred directly to voicemail. Users are able to customise their voicemail from either the web portal or by dialling directly into their own personal voice portal. They are able to record a greeting message for callers, set a pin code, or set an option for callers to connect directly to another member of staff rather than leave a message for all essential calls.

Voicemail retrieval from voice portal

Users are able to easily retrieve their voicemails by dialling from their handset or by dialling from an external phone using their secure pin code.

During playback, users can listen to, save and delete each message. They are also able to skip through their messages or pause them mid-message.

Voicemail to Email

Users can have their emails forwarded directly to an email address. The voicemail is sent as a .WAV file and where possible includes the caller’s name and number.

This enables them to listen to their voicemails wherever they can retrieve their emails. This is incredibly useful for an individual user, but can also be used in a sales or customer support environment, where the voicemail can be emailed to a distribution group or shared inbox to ensure a quick response.

Forwarding Calls

Messages can also be forwarded to other users within their group, and this list can be preconfigured.

Message Notification

Users can be informed of messages in a variety of ways. They can be emailed with a notification, or sent a text message to a mobile phone. There is also a notification on the user’s individual handset.

Toolbar Assistant Functionality

All features enabled for users within your account are available in the Toolbar Assistant. When enabled, the Toolbar Assistant makes it easy for users to use and modify:

Easy To Configure & Manage Services

  • Voicemail to Email – Set all your voicemails to be sent to your email box in a .WAV format.
  • Call Forwarding – Automatically forwards incoming calls to a specified phone number. This can be set for all calls, within a certain number of rings or when the user is busy.
  • Anonymous Call Rejection
  • Do Not Disturb – Automatically forwards all incoming calls to your Voice Messaging service, or plays callers a busy tone.
  • Simultaneous Ringing – This allows you to set up a list of up to ten additional phone numbers that ring each time you receive a call.
  • Remote Office – When activated, this service allows you to use an alternate phone, such as a mobile, home, or hotel phone, as your main business phone.

Call Control

  • Transfer to Voicemail – Divert incoming calls to voicemail when it is inconvenient to answer.
  • Click-to-Dial – Dial phone numbers from within a web page/browser or from directories
  • 3 Way Conference – Initiate 3-way conference feature within the Toolbar Assistant
  • Automatic Call-Back – Allows you to monitor a busy party in your group and automatically establish a call when the busy party is available
  • Call Waiting – Answer a call while already in another call.

Directory Support

  • Speed Dial 8/100 Directory – Allows you to dial phone numbers saved in your speed dial list by clicking them with your mouse
  • Group Directory – Access group directories from within Microsoft Outlook and Internet Explorer and dial contacts with one click
  • LDAP – Support for LDAP corporate directory standard
  • Call History – Access Call Logs of missed, received and dialed numbers from within Internet Explorer and Microsoft Outlook with one click
  • Outlook Contact Integration – Dial Microsoft outlook contacts from Contacts pane or vCard. Add unmatched inbound callers to v-cards.
  • Keyword Directory Search – Search across group, personal, and Microsoft Outlook directories
  • Directory Sorting – Sort contacts in group/personal directories
cloud-plugin

Receive calls on multiple phones

Simultaneous Ring from Cloud Direct allows multiple handsets and phones to ring at the same time.

When you have employees who are frequently on the road, or out of the office during the day, simply add their mobile phone, home phone or any phone they may use to the list of phones to ring at the same time. Ensuring that they never miss an important call or be unreachable ever again.

Simultaneous Ring sends incoming calls to wherever you may be, freeing you up to work from wherever you want without the worry of missing important calls or the inconvenience of having to inform customers of multiple numbers.

With Simultaneous Ring, you are able to create a truly unique ‘contact anywhere’ number for customers to contact you at any time and any place.

Alternate Numbers

Enables users to have up to ten 10 phone numbers and/or extensions assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.

Auto Callback

Enables users who receive a busy condition to monitor the busy party and automatically establish call when busy party becomes available. This service can only be activated when calling within the same group.

Call Forwarding Busy

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.

Call Forwarding Selective

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. Criteria is based on incoming calling line identity, time of day, and day of week.

Call Return

Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects the user to that party.

Call Transfer with 3rd Party Consultation

Enables a user to consult with the add-on party before transferring the caller.

Call Waiting Enhancement

Enables service provider to control whether or not Call Waiting is assigned to a user, rather than being a default capability. Thus, service provider has the option to charge for this service.

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. The user’s phone does not ring and the user sees or hears no indication of the attempted call.

Blind Call Transfer

Enables a user to transfer a call unattended before or after the call is answered.

Call Forwarding Always

Enables a user to redirect all incoming calls to another phone number.

Call Forwarding No Answer

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.

Call Notify

Enables a user to define criteria that cause certain incoming calls to trigger an email notification. A criteria set is based on incoming calling line identity, time of day, and day of week.

Call Transfer with 3-Way Consultation

Enables a user to make a three-way call with the caller and add-on party before transferring the caller.

Call Waiting

Enables a user to answer a call while already engaged in another call.

Calling Line ID Blocking

Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature code for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.

Find-Me-Follow-Me

Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status: Available – In the Office Available – Out of the Office Busy Unavailable Each profile includes preferences for managing the relevant incoming call functions (e.g., Call Forwarding (busy, no answer, always, selective), Voice Messaging, Simultaneous Ringing, Call Notify). This is set through the Toolbar Assistant.

Personal Web Portal

Web portal that allows end-users to activate and customise services.

Consultation Hold

Enables a user to put the caller on hold, and make a consultation call to another party. When the call is answered, the user can consult with the add-on party.

Direct Inward/Outward Dialling

Users are assigned a unique direct dial number that can be used to place or receive calls directly to their handset, without forcing access via a central number

Directed Call Pick-Up with Barge-In

In addition to the ability to pick-up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service (listed below under Group Services) also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.

Distinctive Alert/Ringing

Provides a different call waiting tone or a different ringing cadence for intra-group calls versus calls received from outside of the group.

Diversion Inhibitor

Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voicemail. It is especially useful for service such as simultaneous ring and sequential ring. If simultaneous ring is engaged, and one of the lines has voicemail pick up set for 2 rings, this feature will continue to ring all the lines past the two rings and not transfer the call to voicemail.

Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialling a feature code or configuring the service via their web interface or Toolbar Assistant.

Extension Dialling

Enables users to dial extensions via their Toolbar Assistant or phone to call other members of their business group.

Flash Call Hold

Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialling the respective feature activation code. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialled again.

Last Number Redial

Enables users to redial the last number they called by dialling a feature code (e.g., *66) or click to dial out of their Toolbar Assistant.

LDAP Directory Integration

Enables users to access contact names and phone numbers from an external LDAP (Lightweight Directory Access Protocol) directory using an additional tab on their Toolbar Assistant. The LDAP tab enables users to click-to-dial a contact and perform searches by contact name.

Multi-Path Forwarding

Enables a user to have more than one forwarded call active at a time. There are no limitations on the number of simultaneous calls a user can forward. Calls are specified for forwarding via the web portal interface.

Outlook Integration

This service enables users to integrate their personal contacts in Microsoft Outlook with their Toolbar Assistant. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact’s phone numbers, or the user may choose to display the contact’s v-card by clicking their name. When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller’s vcard. Users may also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.

Personalised Name Recording

Enables users to record their name to be played back to incoming callers in conjunction with multiple services, including Voice Messaging and Auto Attendant. A .WAV file is recorded and uploaded via phone and respective web screen.

Want to know about our VoIP offering?

Request a call

Request a WebEx

Request a meeting

© 2014 Veritas Communications. All rights reserved.