Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status: Available – In the Office Available – Out of the Office Busy Unavailable Each profile includes preferences for managing the relevant incoming call functions (e.g., Call Forwarding (busy, no answer, always, selective), Voice Messaging, Simultaneous Ringing, Call Notify). This is set through the Toolbar Assistant.
Personal Web Portal
Web portal that allows end-users to activate and customise services.
Enables a user to put the caller on hold, and make a consultation call to another party. When the call is answered, the user can consult with the add-on party.
Direct Inward/Outward Dialling
Users are assigned a unique direct dial number that can be used to place or receive calls directly to their handset, without forcing access via a central number
Directed Call Pick-Up with Barge-In
In addition to the ability to pick-up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service (listed below under Group Services) also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.
Provides a different call waiting tone or a different ringing cadence for intra-group calls versus calls received from outside of the group.
Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voicemail. It is especially useful for service such as simultaneous ring and sequential ring. If simultaneous ring is engaged, and one of the lines has voicemail pick up set for 2 rings, this feature will continue to ring all the lines past the two rings and not transfer the call to voicemail.
Do Not Disturb
Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialling a feature code or configuring the service via their web interface or Toolbar Assistant.
Enables users to dial extensions via their Toolbar Assistant or phone to call other members of their business group.
Flash Call Hold
Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialling the respective feature activation code. Parties are reconnected again when the switch-hook is flashed and the feature activation code is dialled again.
Last Number Redial
Enables users to redial the last number they called by dialling a feature code (e.g., *66) or click to dial out of their Toolbar Assistant.
LDAP Directory Integration
Enables users to access contact names and phone numbers from an external LDAP (Lightweight Directory Access Protocol) directory using an additional tab on their Toolbar Assistant. The LDAP tab enables users to click-to-dial a contact and perform searches by contact name.
Enables a user to have more than one forwarded call active at a time. There are no limitations on the number of simultaneous calls a user can forward. Calls are specified for forwarding via the web portal interface.
This service enables users to integrate their personal contacts in Microsoft Outlook with their Toolbar Assistant. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact’s phone numbers, or the user may choose to display the contact’s v-card by clicking their name. When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller’s vcard. Users may also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.
Personalised Name Recording
Enables users to record their name to be played back to incoming callers in conjunction with multiple services, including Voice Messaging and Auto Attendant. A .WAV file is recorded and uploaded via phone and respective web screen.